Refund policy

Return & Refund Policy – Zuqas Kitchen

At Zuqas Kitchen, we are committed to providing fresh, high-quality food to our customers. Your satisfaction is important to us. Please read our return and refund policy carefully.

Return & Refund Policy – Zuqas Kitchen

At Zuqas Kitchen, all our products are prepared fresh and handled with strict hygiene standards. Due to the nature of frozen and food items, we follow a strict no return and no refund policy.

1. No Return / No Refund

  • All sales are final
  • We do not accept returns or offer refunds once the order has been confirmed and delivered

2. Order Responsibility

  • Customers are requested to carefully check their order before confirming
  • Ensure correct items, quantity, and delivery details

3. Exceptions (If Applicable)

We only review complaints in the following cases:

  • Wrong item delivered
  • Completely damaged product

👉 In such cases, customers must contact us within 2 hours of delivery with proof (pictures/video).
👉 We may offer a replacement only (no refund).

4. No Claims in These Cases

We will not be responsible for:

  • Change of mind
  • Taste preferences
  • Improper storage after delivery
  • Delayed consumption

5. Contact Us

For any concerns:
Zuqas Kitchen
Pakistan
Phone / WhatsApp: [Your Number]